Return & Refund Policy
Return & Refund Policy
Simple and transparent return process
At Uehioa™, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, please contact our support team and we will assist you according to this Return & Refund Policy.
Return Request Period
Customers may request a return within 30 days after receiving their order.
Before returning any item, please contact our customer support team to receive return instructions.
Return Conditions
To be eligible for a return, items should be unused, in original condition, and include original packaging where applicable.
Items returned without prior approval may not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.
Please provide your order number and photos of the issue so our team can review and provide assistance.
Refund Process
Once your returned item is received and inspected, we will process the refund according to the applicable conditions.
Refunds will be issued through the original payment method used during checkout.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or product-use considerations.
If you have questions about a specific product, please contact our support team before placing a return request.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Contact Us
For return or refund questions, please contact:
Email:
service@uehioa.com
Phone:
+86 13713303777
Customer Service Hours:
8:00 AM – 10:00 PM Daily